Xale de Casamento de Alpaca - Diversas Cores

• Dimensions: 200 cm × 65 cm / 79 × 26 inches
• Weight: 350 g / 12.3 oz
• Material: 100% baby alpaca fiber, sourced from Ecuador and Peru
• Weave: Soft hand-finished weave, lightweight and drapey
• Feel: Exceptionally soft, non-itchy, warmer than wool, naturally hypoallergenic
• Origin: Hand-made in Ecuador by Cosy Llama
• Care: Hand wash cold or machine wash at 30 °C on delicates / wool cycle — see Maintenance
• Lifespan: With basic care, stays soft and beautiful for decades — worn long after the wedding as a year-round scarf
  

We offer free worldwide delivery on orders above 5 EUR. All orders are shipped from Portugal using international priority fast trackable mail service.

We will dispatch your order on the next business day.

The speed of delivery mostly depends on the local country mail operator and the speed of clearing customs, and therefore cannot be guaranteed.

Usual delivery times:

• Europe: 3-5 working days
• United Kingdom: 3-5 working days
• United States of America: 7-10 working days
• Canada: 5-7 working days
• Australia and New Zealand: 10-15 working days

We offer shipping upgrade with DHL Express, which takes 1-2 working days to deliver within EU, 3-5 working days for the USA, Canada, Australia, New Zealand, Japan and Asia Pacific countries.

If your Cosy Llama shawl isn’t right for you, email us at returns@cosyllama.com within 30 days of delivery with: 

• Your order number
• Your full name and email address
• The reason for your return

We’ll reply within one working day and guide you through the return.

How refunds work

Refunds are approved for items returned in new, unworn condition with no marks, perfume, or makeup residue. Refunds are issued to the original payment method only, once the returned shawl reaches us. Please allow up to 10 days for the credit to appear in your account after we confirm receipt.

International returns

We ship worldwide and accept returns from every country, but we cannot offer free returs for international orders — local couriers vary too much to standardize. We’ll happily work with you to find the most affordable return route, and we’ll confirm your refund as soon as the shawl arrives back with us.

Shipping address and failed delivery

Please double-check your shipping address at checkout — full street, building/apartment number, postcode, city, country, and optionally a working phone number for the courier. Most failed deliveries come from a missing apartment number or an unreachable phone number, not from the courier.

If your shawl is returned to us because the address was incomplete or incorrect, or because the parcel was held at a pickup point or local depot and never collected within the courier’s standard holding window, we cannot re-ship it for free. You’ll need to cover the cost of the second shipment, or we can refund the order minus the original shipping cost we already paid.

How to avoid a return in the first place — order a fabric sample

The #1 reason brides return a shawl is a color mismatch with the wedding dress, especially inside the white family (Pure White, Ivory, Pearl, Cream Melange). Phone and laptop screens display whites very differently from real life.

If you are unsure which shade matches your dress, please order a fabric sample first. Samples are 5×5 cm squares of the actual shawl fabric, cost less than €2 each, and ship free when you order 3 or more. One sample order saves most returns.

Exchanges

We don’t process exchanges as a single transaction. If you’d like a different color or product, please place a new order for the shawl you want and return the original one using the steps above. This is faster for you — your replacement shawl ships immediately instead of waiting for the return to reach us.

Damaged items

In the unlikely event that your shawl arrives damaged or shows a quality issue, please contact us at returns@cosyllama.com within 14 days of delivery, with photos if possible. We’ll replace the shawl or refund it in full, whichever you prefer.

Cancelling an order

If you need to cancel an order, email returns@cosyllama.com or simply reply to the order confirmation email as soon as you can. We’ll happily cancel anything that hasn’t shipped yet. Once a shawl has shipped, it falls under the standard return process above.

A note on handmade variation

Every Cosy Llama shawl is hand-woven from 100% baby alpaca in our family workshop in Ecuador. A natural trait of hand-crafted items is that every piece is unique, so you may find small variations in tone, texture, or finish between shawls. These are part of the craft, not flaws, and are not grounds for return.

Questions before you buy?

If you’re unsure about color, sizing, or delivery timing, email contact@cosyllama.com before ordering. We reply quickly and we’d much rather help you get it right the first time.

A baby alpaca wedding shawl is a classic gift for a bride, bridesmaid, mother of the bride, or mother of the groom — and unlike most wedding gifts, it stays in use for decades after the big day.

The recipient will wear it as a scarf, evening wrap, and travel layer for years, and may eventually pass it down.

Add a free gift message at checkout (in the order notes field) and we'll print it on a card and include it in the package.