Wolkengrauer Alpaka-Brautschal
Dieser wolkengraue Hochzeitsschal passt zu so ziemlich jedem Hochzeits- oder Brautjungfernkleid, von hell bis dunkel oder blau. Es besteht aus einer handgewebten Alpaka-Mischung. Das fertige Gewebe wird dann wiederholt gebürstet, was...
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Es besteht aus einer handgewebten Alpaka-Mischung. Das fertige Gewebe wird dann wiederholt gebürstet, was zu einem luxuriös weichen Material führt.
Shawl size: 200 cm x 65 cm (79x26 inches).
Material: Genuine Baby Alpaca with a hint of synthetic fibers (less than 20%).
We ship from Lisbon, Portugal worldwide using a fully trackable postal service.
➤ Usual delivery times:
• UK & Europe: 5-7 working days
• US & Canada: 7-10 working days
• Australia and New Zealand: 10-15 working days
In rush to get it ASAP? We offer DHL Express 2-day delivery upgrade at checkout.
Our policy is based on 100% Customer Satisfaction - we give the needs of our customers highest priority!
If for some reason you are not happy with your Cosy Llama item(s), please email us at returns@cosyllama.com with the details of your order:
- Order number
- Your full name and email address
- Reason for your return
within 30 days and we will guide you through the steps to process your return.
Refunds will be approved for items that are in new/unworn condition. Refunds are issued to the original method of payment only, upon receiving the returned item(s). Please allow up to 10 days to see the credit in your account.
We cannot offer free returns for international shipments (simply due to the complexity involved in working with all different local shipment providers), however we are happy to work with you and find an optimal solution for returning the items and getting your refund.
***Disclaimer: One of the traits of hand-crafted items is that every item is unique, which means that not every piece is exactly the same. For this reason, you may find slight variations in sizes and/or colours.
Exchanges
Please follow the return procedure described above, mentioning in your email that you wish to exchange and provide the desired item details. We will then guide you through the exchange process.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a store credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift when purchased, the gift giver would have to initiate the return.
Damaged Items
In the unlikely event that you receive a damaged item or experience an issue with quality, we ask that you contact us at returns@cosyllama.com within 14 days of receiving the item. We will be happy to replace or refund the item.
Cancelling an Order
If you wish to cancel an order that has been submitted, we ask that you contact us as soon as possible at returns@cosyllama.com. We will happily cancel any orders that have not yet been shipped.
You can include a free gift message which we will print on a nice coloured card and include in the package. Use order notes at checkout.
Feel free to add a note if you have any other special requests for your order. We will let you know if we can or cannot accommodate any of them.
Handwäsche kalt, Maschinenwäsche bei 30° Feinwäsche oder Wollprogramm möglich.
➤ Trocknen
Sobald Ihr Alpakaprodukt gewaschen und geschleudert ist, ziehen Sie es in Form und trocknen Sie es flach, vermeiden Sie direktes Sonnenlicht.
➤ Bügeln
Wir empfehlen die Verwendung eines Dampfgarers. Wenn Sie ein Bügeleisen verwenden, legen Sie ein Handtuch auf das Produkt und bügeln Sie es bei niedriger Temperatur.
➤ Pflegen
Alpaka ist wie Haar und kann mit der Zeit etwas kraus werden. Um Ihrem Alpakaprodukt seinen ursprünglichen Glanz zurückzugeben, bürsten Sie es mit einer weichen Borstenbürste in Faserrichtung. Anschließend in die gleiche Richtung dämpfen.